General enquiries and feedback

By phone

Call 136 186 from anywhere in Australia, Monday to Friday, 8 am to 6 pm. Costs may vary - mobiles and public telephones may incur additional costs.

If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service at 133 677 or visit the National Relay Service.

Translating and Interpreting Service

If you need assistance, please contact Translating and Interpreting Service (TIS) for help with translating and interpreting. Contact TIS National on 131 450 (within Australia) or visit www.tisnational.gov.au

Contact us form

Required fields are marked with an asterisk (*).

By post

PO Box 500
East Melbourne VIC 8002

Complaints

Our commitment

An effective complaint-handling process contributes to responsive service delivery and leads to better outcomes for our clients.

We encourage anyone who is not satisfied with a decision, action or service provided by the department to raise their matter with the relevant area of the department making the decision before lodging a general complaint.  This may facilitate a faster resolution.

Page last updated: 25/03/25